About Logging in
・Forgot your email address or telephone number?
Please send us an email with your name and address.
・Forgot you password?
Please reset your password.
Sometimes your account will be locked for security reasons (too many login attempts etc.). If that happens send us your email address with your name, email address, and telephone number.
・Did you register before May 27th 2015?
Due to our system overhaul on the 27th of June with an emphasis on user privacy we have reset all user passwords.
Please use the "Password reset" below to set a new password before logging in.
Password reset is here
Orders of 10,000 yen (e.g. 4 T-shirts) and more are shipped for free. Orders of less than 10,000 yen are shipped for a flat fee of 1,000 yen. Worldwide. Superb...we think, anyway.
Can I cancel my order before it ships?
Yes, as long as your order has not been sent to our logistics center which happens on the second business day after your order was placed.
If you have a graniph account you can do this online to ensure the quickest response.
If you don't have an account, you can email us at email@example.com with your order code (the one that begins with E_GRANIPH).
Haven't received your order?
If you do not receive your order within ONE WEEK of receiving the shipping confirmation email, or your shipping status looks like your package is held up in customs, please contact your local post office or EMS operator with your tracking number. This is the quickest and most effective way to check on your package as unfortunately there is very little we can do once the package has left Japan.
Orders are normally shipped on the second business day after being received but some orders will take a few days longer to put together.
Since our office is closed on Saturday and Sunday, this means orders made Friday and Saturday will not ship until Tuesday. You should receive your order within ONE WEEK (please note that this depends on your location, and the speed of your local postal service).
When you order, you should be sent an order confirmation mail. When your order is shipped we'll send you an order confirmation mail with a tracking code. You can use this code to check on your shipment at through your local post office or EMS operator's website.
If you register as a member of the graniph Online Store, you can use the point service.
The point service covers both online shopping and (most) physical stores.
We issue 1 point per full 100 JPY including tax for every time you shop with us.
1 point can be used for a 1 JPY worth of shopping, but better is to save up for 300 points!
Every 300 points saved can give you a special 300 JPY rebate plus 2,200 JPY bonus for a total of 2,500 JPY towards your purchase.
The 300 point special can be used when you shop for over 2,500 JPY only.
Please select the number of points of use from the item [Use point] in the order form and proceed with your order.
Since the amount of points is automatically deducted from the total amount, please confirm that the point discount is reflected before order confirmation.
＜Procedure for Point Use＞
· Check [Use points]
· Select the desired point number
※ 1 point can be used for a 1 JPY worth of shopping shopping, but better is to save up for 300 points!
※ Every 300 points saved can give you a special 300 JPY rebate plus 2,200 JPY bonus for a total of 2,500 JPY towards your purchace.
※ The 300 points special can be used when you shop for over 2,500 JPY only.
※ Even in the case of your points bringing the price of purchase to 0 JPY there can still be shipping fees, regardless of the point service.
Points earned will be added at the time of shipping your order item. Should you fail to pick up the package or if the package returns to us the points will be deleted. Points are valid up to one year after the most recent use.
(* The last use date is the day on which the number of points changed).
Once points are changed due to shopping, use, change etc., the validity period will be extended for one year from that day.
Points from the online store can also be used in the shops by using the official application.
In addition, you can use the application point earned shopping at the our stores also in the online store.
⇒ About the graniph official application
To customers who want one, we can add a gift bag to match the size of the order.
Selecting the gift bag option will add 100 JPY to your order total.
We can not add more than one bag per order and we can not change the size of the gift bag in case you have a preference for a special size.
The gift bag is used by customers instead of wrapping paper when they want to gift something in the order to another person. It is white with a red ribbon. Our logo is printed on the bag.
Shipping inside Japan & Shipping to U.S. Armed Forces Bases
For shipping to addresses inside Japan please use the Japanese webstore (which you can reach by clicking JP on the top right of our site front page).
Unfortunately we are unable to ship to addresses inside U.S. Armed Forces Bases from either this webstore or the Japanese webstore..