Frequently Asked Questions

Do you ship to my country?

Mostly likely. But we normally do not ship to Africa, South America, Malaysia, Indonesia and a few other countries when ordering by credit card. If you do not see your country in the pull down list when checking out then please contact us at international@graniph.com to discuss the possibility of completing your order through PayPal.
Also, if you live in Japan, you'll need to use our Japanese site. The same goes for Taiwan - sorry!

How can I pay, and in what currency?

You can pay with Visa, Mastercard or PayPal (we do not charge your account until we ship your order). Payment is in Japanese Yen - please check the approximate amount in your currency and note that most credit card companies charge a small fee (usually around 2%) for foreign currency orders.

When will my order arrive?

Delivery time varies according to geographic location and local customs procedures. But if everything goes smoothly you should receive your package within ONE WEEK of shipment. Packages within Asia and Southeast Asia are particularly quick and may only take 2 or 3 days.
If you do not receive your order within 1 week please contact your local post office or EMS operator with the tracking number provided in the shipping confirmation email that you received.

Can I change my order (add items, delete items, change sizes)?

At the moment we cannot add or delete items or change item size after you have confirmed your order - we can only cancel your order and ask you to reorder (for security reasons we do not keep your credit card information and cannot change your order total after you have confirmed it.

Can I change my shipping address after ordering?

Yes, as long as your order has not been sent to our logistics center which happens on the second business day after your order was placed.
If you have a graniph account you can do this online to ensure the quickest response.
If you don't have an account, you can email us at international@graniph.com with your order code (the one that begins with E_GRANIPH).

Can I cancel my order?

Yes, as long as your order has not been sent to our logistics center which happens on the second business day after your order was placed.
If you have a graniph account you can do this online to ensure the quickest response.
If you don't have an account, you can email us at international@graniph.com with your order code (the one that begins with E_GRANIPH).

Is shipping really free?

Yes, if your order is 10,000 yen (about 4 T-shirts) or more. Orders less than 10,000 yen are shipped for a flat fee of 1,000 yen. Worldwide. Superb...we think, anyway.

Why is an item available on the Japanese site, but not the Global site?

Due to licensing restrictions some of our collaboration items are only available in Japan and our retail stores abroad, but not on our global website.